Come Join Our Team!

Chief Executive Officer Position

Big Brothers Big Sisters of Flint and Genesee County is seeking to hire a strategic, visionary CEO with a strong commitment to build lasting relationships in order to benefit the vision and goals of the organization, community and the children in which we serve.

All interested applicants may forward resume by December 15, 2021 to: careersbb2022@gmail.com

Job Description

CEO

POSITION PURPOSE

Leads the BBBS agency to ensure that the mission, strategy, values and goals of the organization are achieved.

Essential Duties and Responsibilities

Business Planning and Execution- Develop and drive the business plan of the organization within the context of the nationwide strategic direction; drives a collaborative process with the Board and staff. Uses performance metrics and quality indicators to guide operational decision-making.

Board Development– Cultivates a strong Board of Directors willing to lead and contribute to the fund development success of the organization.  Works to assure independent governance oversight and performance accountability of the board and the CEO.

Talent Management –Attracts, retains, develops and leverages staff talent.  Creates an environment where staff is engaged and performing at high levels. Institutes and utilize an effective performance management system for all employees that include annual objective setting and evaluation.

Financial Management – Develops plans that maximize the financial strength of the agency without adversely affecting other criteria of success (e.g., customer satisfaction, quality of service).  Communicates the key performance levers and manages to these measures.

Fund Development – Pro-actively ensures that the organization develops strong long term relationships with large scale individual, foundation and corporate donors/fundersPersonally, builds and maintains key relationships to ensure fund development strategy is achieved.

Program Impact – Ensures that comprehensive marketing strategies are developed to attract, engage and mobilize significant numbers of volunteer mentors.  Ensures programmatic excellence and maximum program impact is achieved by establishing operational benchmarks, setting timelines and making child safety a priority.

Ambassador and Spokesperson  – Represents Big Brothers Big Sisters at external partnership events and with the media. Positively influences partners, the media and public policies to generate volunteers, donors and other resources.

All other duties as assigned.

*************************************************************************

Leadership Competencies

Strategic and Visionary Leadership

  • Thinks big picture, separating the critical from the routine.  Develops vision and strategies that position the organization for growth.  Provides focus for organization.
  • Gains commitment from others to achieve the vision.

Allocates and aligns resources to achieve strategy; forecasts and prepares for contingencies.

Trusted Influencer and Relationship Builder

  • Invests in internal and external relationships that are sustainable over time and builds strong teams.
  • Actively networks with potential strategic partners and individuals and coaches his/her team to form partnerships and collaborations.
  • Models and requires collaboration with others, taking time to build trust and explore mutual interests.  Builds commitment vs. compliance.
  • Passes on to managers insights about potentially challenging dynamics in the organization; coaches managers around how to navigate difficult relationships and form effective relationships with others.

Ethics and Values

  • Translates and operationalizes vision in a way that is grounded in the agency shared values.
  • Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility. Acts above reproach in all that is done on behalf of BBBS.
  • Models openness, honesty and accountability to colleagues, volunteers, donors and all others involved with BBBS.
  • Provides a work environment that values diversity and inclusion among volunteers and employees regardless of race, color, religion, gender, national origin, sexual orientation, marital status, age, veteran status or disability.

Enterprise and Systems Thinking

  • Employs a broad perspective to balance priorities in a way that accomplishes the overall goals of the agency.
  • Demonstrates understanding of the financial and other drivers that influence agency success; uses this business acumen to influence others, create shared goals and drive initiatives.
  • Reconciles tension between growth and stability; allocates resources in order to build and leverage multiple capabilities to capture funding opportunities.
  • Thoughtfully reaches decisions and evaluates the impact of decisions on agency systems, processes and people.

Drive for Results and Performance

  • Sets and executes high-performance targets through focus and drive toward a measurable standard of excellence.
  • Establishes systems and processes that hold managers/employees accountable for their actions and results; motivates Board and staff to create a high performance culture.
  • Shows resilience when targets are not met; develops action plans to address shortfalls; incorporates performance feedback from others and makes adjustments; can be counted on to ‘come back strong’ rather than lose drive.
  • Focuses on migrating authority and decision making to the lowest possible levels to lead an efficient, action-oriented and learning culture; accepts the associated risks and mistakes in the spirit of continuous learning.

Change Leadership

  • Champions change initiatives undertaken by the agency by leading and energizing others around such strategies.
  • Aligns all aspects of the organization (structure, process, culture, rewards, employees, volunteers) to achieve change goals.
  • Introduces change at a pace that is grounded in the need to achieve strategic objectives.
  • Identifies significant obstacles or resistance to change and works to resolve issues by pulling (influencing), rather than pushing others to change.
  • Solicits input from employees about changes and addresses them.

Customer Focus

  • Makes extra efforts to meet customer needs, surface underlying customer concerns and interests and builds customer loyalty.
  • Creates and maintains an organizational culture that defines “customers” broadly including employees and volunteers. Treats all customers with respect and integrity.
  • Utilizes the feedback from customer satisfaction surveys to inform planning and drive improvements.
  • Aligns systems and processes to ensure responsiveness and to anticipate customer needs.

************************************************************************

EDUCATION & RELATED WORK EXPERIENCE

Education Level:

(minimally & preferred educational requirements necessary to perform this job successfully)

Bachelor’s Degree in business administration; Graduate level degree preferred.

Years of  Related Work Experience :

(minimum & preferred related work experience necessary perform this job successfully)

Minimum of 7 years of proven results in building an organization and achieving results.

**********************************************************************

Skills and Knowledge

  • Strategic thinking, planning, and project/ process/systems management skills.
  • Entrepreneurial approach to the use of scarce resources
  • Knows how to manage simultaneously for short, mid and long term results
  • Strategic and visionary leader
  • Proven interpersonal and team building skills.
  • Board development
  • Fund development
  • Excellent verbal/written communications.
  • Ability to lead complex, multi-component projects to successful outcomes. Ability to negotiate and influence effectively in high impact situations with stakeholders at all levels
  • Ability to effectively motivate, develop and manage the work of others in a dynamic, complex and fast-paced work environment.
  • Intermediate MS Outlook, Word, Excel and PowerPoint.

***********************************************************************

Equal Employment Opportunity

BBBS provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation.  The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Case Manager

Position Title: Case Manager                     

Position Category: Full-time Employee

Reports to: Vice-President of Programs   

Overtime Status: Exempt

Posted: November 30, 2021

******************************************************************

Position PurposeThis position is responsible for providing a high-level of customer service while focusing on assessment of the client, child safety, and volunteer options.  A primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while utilizing the policies and procedures set by the agency. Another primary function of this position is to provide support to the match ensuring child safety, positive impacts for youth, and satisfying relationships between children and volunteers.

*******************************************************************

Essential Duties and Responsibilities

  • All customer and stakeholder contacts are marked by an atmosphere of trauma-informed engagement and motivation.
  • Must meet or exceed the agency’s benchmarks ensuring quality performance metrics.
  • Recruit volunteers and reach out to families through an increasing number of regular face-to-face activities in community, corporate, collegiate and civic environments.  This also includes engaging existing volunteers and parents in volunteer recruitment and youth outreach efforts.
  • Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes including home visits and references.
  • Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
  • Review all enrollment information and assessments and make match recommendations, effectively aligning volunteer’s interests and qualifications with child’s needs while following procedures outlined in the Policy and Procedure Manual. Consult with other service delivery staff and/or supervisor as appropriate.
  • Identify and eliminate any barriers interfering with the completion of the enrollment process.
  • Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer.  Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
  • Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction.
  • Establish and/or collaborate with other community resources to promote activities, fundraising and other special events.
  • Other duties and tasks related to case management, fundraising, activities, and special events.

*******************************************************************

Education & Related Work Experience:

Education Level:

Minimum Bachelors Degree in Social Services, human resources or related field.

Years of Related Work Experience

A minimum of three years experience working with both child and adult populations; specific assessment, intake or interview experience preferred; understanding of child development and family dynamics.  Must have access to transportation, valid driver’s license, and meet state required automobile insurance minimums.

*******************************************************************

Skills and Knowledge:

Required Preferred
Proficiency in Microsoft Office; including Word, Outlook, and Excel X
Excellent oral and written communication skills reflecting solid customer service both in person and telephone. X
Ability to relate well in multicultural environments. X
High-level interviewing skills. X
Ability to form and sustain meaningful match relationships based on positive youth development. X
Ability to use time effectively. X
Ability to adapt to shifting priorities. X
Ability to focus on details. X
Ability to maintain confidentiality throughout daily operations. X
Knowledge of community outreach. X

********************************************************************

Travel Requirements:

This position requires 10-15% of total work time for travel. This includes home assessments for both children and volunteers.

Work Environment/Physical Requirements:

Routine office environment. Flexible work hours to meet customer needs. When home visits are necessary, must travel to local communities and neighborhoods.

******************************************************************* 

Equal Employment Opportunity

Big Brothers Big Sisters of Flint and Genesee County provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation.  The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The above statements reflect the general duties, responsibilities and requirements considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Big Brothers Big Sisters of Flint and Genesee County may change the specific job duties with or without prior notice based on the needs of the organization.

Interested applicants may email cover letter and resume to rstanley@bbbsflint.org